Guarantee
Aeroski Satisfaction Guarantee
From the team behind Aeroski, Inova offers exclusive products across the globe. With Aeroski ski exercise machines, our mission is to provide quality fitness equipment, ski machine gyms, inspire healthy habits and an excellent shopping and fitness experience.
Enhance Your Physical Conditioning | Satisfaction Guaranteed
Aeroski Money-Back Guarantee Details
Hit the slopes at home with total confidence in your Aeroski ski training machine with our Total Satisfaction Guarantee. This guarantee comes at no additional cost to you when you purchase one of our Aeroski ski machines.
If you’re not satisfied with your Aeroski ski exercise machine or if one of our products fails to meet your performance expectations within the first 30 days of your initial purchase, Inova recognizes that you are entitled to a refund or an exchange.
For those who have tried the Aeroski ski machine and have enjoyed using the product, users are entitled to a 1-year spare parts guarantee, which ensures the replacement of any failed, broken or lost parts of their Aeroski equipment. This guarantee only applies to the original owners of Aeroski ski machines and voids if the machine is sold, traded or given to another user.
Details Overview
All guarantees include Aeroski ski machine gym equipment performance and user satisfaction. 30 Day Money-Back/Exchange guarantee limited to date of Aeroski purchase.
This guarantee is absolutely free and costs nothing to original Aeroski Ski machine owners.
Original Aeroski owners are entitled to a 1-year spare parts guarantee in addition to the 30-Day Money-Back/Exchange guarantee. Spare parts include any of the original parts or equipment provided with the initial purchase of the Aeroski ski machine.
Aeroski Equipment Protection Plan
Peace of Mind
Owning a Aeroski service plan virtually guarantees that you will get the best from your product throughout the duration of the plan.
What kind of plan does the extended warranty cover?
Our standard plan covers the parts necessary for repairs of your home equipment, or a full replacement if we are unable to repair. It does not cover commercial use
When does my coverage start?
Your warranty contract and coverage begin after your 1-year manufacturer’s warranty ends
When can I purchase the extended warranty?
You can buy the Aeroski extended warranty at the moment of your online purchase, or within 30 days after the purchase date by contacting customer service.
What is not covered in this plan?
Our plan does not cover physical, cosmetic, liquid, or impact damage, equipment that was sold with preexisting conditions, refurbished, open box, lost or stolen equipment. This plan does not cover replacement batteries.
Zero Deductible
The Aeroski extended warranty plan has no deductible. This means that costs associated with parts to repair your defective product are covered.
Will my coverage continue after my exercise equipment is repaired?
Your coverage will typically continue until your contract expires. Your coverage will end, however, if your exercise equipment is replaced or the total cost of the repairs meets the maximum liability (the original price you paid for your equipment).
Which territory does your warranty cover?
The extended warranty covers the contiguous US only
How can I file a claim?
You may file a claim via email at help@tryaeroski.com