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Questions? Comments? Concerns? Aeroski’s customer service team is here to help! Simply fill out the form below, give us a call, or shoot us an email on any variety of topics. Whether you are considering ordering or already a pro doing your own ski workouts at home, we’re here for you. We want to make sure that you love your ski machine gym as much as we do!








Looking for Immediate Help?

It’s possible that someone else has already asked the same question that you are thinking about right now. Aeroski FAQs cover a variety of topics from product specs to ordering to workout tips. We’ve done our best to share as much detail as possible in our answers. 

Are you wondering how many calories a ski machine cardio workout burns during an at-home ski workout? Or what else is included with your machine to ensure you get a great ski conditioning workout? Find answers to these questions and more below: 

What are some of the key features of Aeroski 2.0?

Aeroski 2.0 works out all major muscle groups — improving strength and endurance without impacting your joints.

This high-intensity workout helps produce optimal oxygen consumption, resulting in weight loss and calorie burn, with its seamless ski motion.

Upgraded with the new RSR (Recoil Spring Resistance) Technology for maximum durability and user resistance customization to provide balance and support.

The Virtual Reality Viewer and Aeroski fitness app is available on your smartphone — so you can experience 3D virtual workouts that keep you engaged in a unique alpine experience.

Electronic fitness monitor measures time, reps, and calorie burn to keep track of your workouts.

Aeroski 2.0 is a lightweight, easy to assemble, and affordable home fitness machine that emulates the movement of downhill skiing. Its ski poles, fixed handrails, or hands-free features provide each user the option to customize their workout and experience the slopes in their own living room.

Instructor-Led Fitness Classes specially designed to help you achieve maximum calorie burn and muscle toning for a total body workout.

Does Aeroski have a warranty?

Yes, Aeroski has a one-year warranty. If you have any issues or have questions, please contact customer service directly at (866) 395-1045

Where can I order?

You can order here or by calling our team at (888) 438-7938

How long does it take to process the order for delivery?

Order processing time is 7-10 business days. For any questions regarding your order, please contact us at help@tryaeroski.com or call (866) 395-1045.

What shipping methods are available?

All orders are shipped via UPS or FedEx Home.

How long will each available shipping method take?

All orders ship via ground. Transit times will vary depending on location.

Will tracking information be included?

Tracking information will be sent by email once the order has shipped. For any questions regarding your shipment, please contact us at help@tryaeroski.com or call (866) 395-1045.

What if I don’t like it? Can I return the product?

If you are not completely satisfied, call (866) 395-1045 within 30 days from the delivery of Aeroski 2.0 to obtain a return authorization code. Upon the product return, you´ll be reimbursed the full purchase amount less shipping.

In order to be eligible for a refund, the product must be in the same condition that you received it and undamaged in any way.

Shipping charges for the return of the product are the responsibility of the customer. 

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Do you have a return label?

Sorry, unfortunately, we don’t provide return labels for returns. You would be required to ship it independently.

How much does it cost to return it after the trial period if not satisfied?

The cost depends on the company with which you decide to return the product. We do, however, recommend using UPS.